SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dance and Sport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://danceandsport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent punches for our 29 size
Excellent same photo
Thanks to the store for fast delivery and gift!!!!
The parcel very quickly came, tracked, the punts are excellent
Excellent Service, beautiful and well made....
Thank you for sending the order very quickly. My little one is very happy.
Came a few days later than promised Spock. Pointe packed well, no damage. In the set of silicone and foam tabs and tape. The heel in the set is not included will be purchased separately. Tomorrow I will give my daughter to DR, and we can see in the case. Ordered for choreography on rhythmic gymnastics.
The order is satisfied. The store is attentive, answers the questions quickly.
the run small
All right, my students are thrilled to work. They're fine.. Very attentive store and respond with agility thanks can be bought in this store
Pointe beautiful, threads do not stick out. I bought it for a gift, so did the size fit, I do not know yet. I will add a review. Shipping is very fast
Pointe is just a bomb. Packed perfectly. Tough. The tapes should be sewn on themselves. Silicone liners are large, more suitable for adult feet, paralon are also bolshevaty. On the leg 16,5 ordered 28 size, with liners the most that. The daughter is delighted. Took just for home use and for a photo shoot. Thank you very much to the store!!!!
Size did not fit
Very cool. Daughter zachwycona. Troczki need sew on alone. As A gift rubber band hair :)
I order the second time from this store, I always measure on the ruler the size of the foot, everything fits
Omggg I am superblij with it I thought only that I also plastic feet had bought also cute extra things as a haarbandje I am happy :))))
As a gift put a rubber for hair
Everything is beautiful as in the photo
Thank you very much. My daughter really liked.
My daughter for the new year wished a gift from Santa Claus-Pointe, ordered 02.12, and Pointe came 31.12. Just under the Christmas tree. Many thanks for the fast delivery.
My girl loves it! But I'll ask for another one since it fits small with the silicone case. Ask for another bigger size as advice! Greetings from Trujillo
great product, size is very accurate. ribbons not as strong as I thought they would be.
Good one shoes shipped quickly