SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dance and Sport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://danceandsport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All ok
Nice bracelet, thanks.
We bought for a gift to my mother. Super, I really liked the phone immediately.
I ordered four at once. For this money, everything is fine. Time shows, caller number is displayed, message display, vibro works. Da fit app works correctly.
Well, look, the box is crumpled, but look without damage. Bracelets also not even wrinkles) work normally, for their price is good, expect more from them and do not need) thanks to the store) delivery month total)
All Ok
Excellent. Beautiful
I have received the item. It is a very good product as I expected. Thank you.
Delivery fast, ordered 31.03 received at the Mail 16.04, the watch looks good, until I checked, I put it in charge, I'll cancel later. Thank you store.
Bracelet really like, ordered the second. Quickly synchronizes, all functions work. The indication of blood pressure is slightly different, the upper level, and otherwise everything suits. Thanks to the store, despite the coronavirus, sent everything quickly.
The product is excellent, but the store did not answer the message with a question about the product! But it deserves 5 stars and I highly recommend it as it came in excellent condition!
Super fast delivery, to Udmurtia 17 days. Everything is whole, packed in a postal bag and puffy film. The box itself was slightly wrinkles, but it's not critical, inside everything is whole and not crumpled. We were satisfied now we will charge the watch and try to connect to the phone. Later I will finish the review. Seller recommend
Everything works perfectly. I had to dig a little with the settings and sync with DA to write into the smartphone.
Arrived quickly, in the Penza region in 17 days, with the store did not communicate, correspond to the description, the bracelet was delivered to the Post Office after notification
The bracelet is good, I ordered myself and my young man, with the app the connection was quickly found, how it will show itself further let's see) delivery to Tatarstan fast
Received quickly super Not yet tested
The item good shipping was Super after 11 days received the parcel in St. Petersburg.
Very good
Work perfectly
Very good smart watch.
The clock came very quickly, before the stated deadline, like everything works, then we'll see. Thanks to the store, i recommend.
There was a parcel for 3 weeks, tracked, corresponds to the description, I recommend the store, liked the clock, everything works, very well
Everything works fine, the only thing until I figured out how to change the time, the clock works, I liked everything
Delivery to Rostov Region 2 weeks, came charged, to the phone connected quickly, later add feedback, we will test
Everything came, even faster than the declared time. A little crumpled box, but everything inside is whole.